FAQ

How do I purchase? Most items are sold out. 
The item I put in my cart was not held for me, but sold out.

I only sell my work online, occasionally launching collections on this website. For updates, please follow my IG account @elijjewelry.

To facilitate a quicker check-out, set up an account and key in all your details on the website and your mode of payment (i.e. PayPal details, credit card details). 

*Please note- Having/holding the item in your cart does NOT guarantee that it is yours. The first person who checks out and pays will get it. 

Our system works in a way that even if 10 people have the same item in their cart, the first person who checks out and pays will get it. My work is mostly one-of-a-kind, so very often, it is just that piece available. 

Can I reserve something/purchase directly from you via DM from your upcoming collection? 

Unfortunately, no. I would like to be fair to everyone.

But if you might like something tweaked for you after a collection launch, I’d be happy to accommodate; you may purchase a customization slot here

Would it be possible to change some gems/add on to something I purchase from your collection? 

No. When I make something for a collection, it is how I envisioned it to look as it is. If you would like a change to the design, perhaps you might prefer to go for a customization made specially for you. 

My credit card shows I paid for an item but it was sold out as I paid. 

I will check in my system too, but if it does not reflect in your account that it is in your order history, it is likely that someone managed to check out and pay before you did.

If it does not reflect in my Order History either, it is likely that your bank did not deduct the amount and all is good!

 

 How do I customize something with you?

You may check out the details and process here.

 

What is gold filled? Is it solid gold?

No, it is not solid gold, and to learn more, here is a blog post where you can read more about it.

 

How do I take care of my jewelry?

We live in humid Singapore, and extra care needs to be given to our jewelry. Read more about how to do it here.